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Consulting Director (Enterprise), Cananda Job
Category: Computing
  • Your pay will be discussed at your interview

Job code: lhw-e0-89762811

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  45 Views, 0 Applications  
Consulting Director (Enterprise), Cananda Job

**Requisition ID:** 181261

**Work Area:** Consulting and Professional Services

**Expected Travel:** 0 - 10%

**Career Status:** Professional

**Employment Type:** Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

The Consulting Director builds, develops and leads a cohesive consulting team responsible for implementation projects and ongoing configuration changes for SAP Concur's cloud products -- Travel, Expense, and Invoice -- in pursuit of customer satisfaction and retention. This leader is responsible for forecasting, allocating, and balancing resources with other Consulting Directors as well as managing a co-deployment strategy in cooperation with external implementation partners. The Consulting Director assesses the effectiveness of people, processes, and technology and innovates to achieve department goals.


Cloud Solution Deployment

o Deployed Annual Recurring Revenue

o Hours Per Project (HPP) to maximize capacity

o Days To Implement / Days To Value

o Backlog Days

o Effortless Score (surveys)

o Employee utilization Live Customer Segment Management

o Net Promoter Score

o Change request response time

o Survey Scores

Employee Management

o Employee Trust Score


o Be accountable to customers and peers

o Align with Sales to evolve the go-to-market offerings (methodologies, services)

o Align with Client Development to make value visible, increase the number of referenceable customers, and minimize attrition

o Collaborate cross-functionally to manage customer escalations

o Innovate and evolve our operating procedures

o Assess the customer service we deliver and adjust as needed

o Meet and exceed all deployment and service targets for core Concur Services

o Plan and budget for departmental responsibilities, effectively and accurately forecast units and head count

o Determine work priorities in accordance with project schedules, changing work demands, and policies and practices; coordinate resources for project and assign work to internal and client teams as necessary

o Review customer surveys to fine tune team(s) skills and approach to achieve/maintain high customer satisfaction. Proactively manage escalated issues through appropriate resources until closure.

o Timely completion of necessary tasks to run business and reinforcement of requirements with the team.

o Actively participate and contribute to special assignments and projects related to improving our customer's experiences with Concur services.

o Develop strong working relationships and collaboration with peer PSL's

o Employee management activities including hiring, terminations, performance appraisals, coaching, career development, cross-training, salary recommendations.

o Ensure staff and team development through ongoing coaching and development of individuals

o Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.

o Contribute to team achievement of ARR and NPS targets by successfully managing deployments and customer service that include the full suite of products.

o Mentor Consultants by providing coaching, direction and guidance through client escalations.

o Develop strong cross-functional relationships with other departments including Sales, Client Development, Client Support, R&D, Marketing and Business Development

o Partner with next level leaders to help establish operational objectives and assignments

o Be aware of, and comply with, all corporate policies.

Core Competencies Needed to Achieve Goals:

o Ability to build and develop an effective team of consultants specializing in various services

o Ability to analyze data that drives metrics for team goals

o Strong customer-facing communication skills

o Strategic agility to drive key initiatives within the organization

o Ability to influence and motivate employees and customers

o Ability to adapt and manage change

Required Experience:

o BS/BA or a combination of experience and training equivalent to a four year college degree

o Eight years of experience in a software/services consulting environment, preferably financial services

o Experience in running a team(s) of consultants

o A desire for continuous improvement, and excellence in service delivery

o Understanding of implementation methodologies and project management in a software company.

o Comfort in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situations require

o Be a quick study and self-starter, able to roll up sleeves and manage hands-on in a team environment

o Demonstrated knowledge and/or awareness of relevant technologies and business processes to be able to create credibility as well as be an effective individual and leader

o Possess the ability to work both strategically and tactically

o Be results, goal, and customer service oriented

o Possess effective presentation skills as well as excellent written and oral communications skills.

o Be able to independently plan, organize, and facilitate both team and cross-departmental group activities

o Be able to motivate and to build a team, and foster teamwork cross cross-functionally.

Who are we?

Concur, a part of SAP, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. Founded in 1993, Concur services are used by 30,000 clients representing 27 million users in more than 150 countries.

Your career at Concur is what you make of it. You can forge your own path, work in different offices, switch business units or solve a problem that no one has before. We're inspired by change and by each other which is a major contributing factor to how we have retained the innovative culture that has created a market leading team of 4,800 (and growing) colleagues.

Global Services is focused on customer success, simplicity and driving scale within our services organization.

Our Mission: Deliver a world-class experience throughout the customer lifecycle.

Our Principles: #PutCustomersFirst, #OwnTheSolution, #BeTransparent, #TakeTheInitiative and above all, #MakeItEffortless for customers

Are you Ready?

To launch your career with an organization whose products have a real, positive impact on people's lives, apply today and see where your journey takes you. #LifeatConcur #WorkatConcur #makeiteffortless


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: C at at ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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